Scheduling an Appointment
If you need an appointment with a WNHAC provider, you can stop by the clinic or phone (807) 467-8770 during office hours (Monday to Friday, 9am to 4:30pm).
A limited number of same-day appointments is available daily. You may be seen the following morning if you call the afternoon before. You may be seen in the afternoon if you call that morning. Although we do have walk-in clinics, we cannot guarantee same day appointments.
For a counselling appointment or to speak to a health promoter, call anytime during office hours.
When booking your appointment, you will be asked for:
- your name, current address, telephone number – to ensure we have the correct person
- your health card – to verify identity, and in case lab work or other referrals are needed
- the reason for your visit – so we can schedule the right amount of time and be properly prepared
Arriving for Your Appointment
Unless otherwise instructed, please arrive 5-10 minutes early for your appointment. Check in with reception, and visit our self-serve computer kiosk. You must provide your health card at each appointment.
Missed or Cancelled Appointments
WNHAC requires 24-hour notice for cancellations. Missed appointments or appointments cancelled without adequate notice prevent others from accessing our services.
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Frequently asked questions (FAQ)
Q: Do you offer any food security programming?
A: In addition to our downtown community garden, we offer workshops on planting, growing, and harvesting vegetables and other healthy foods. Contact one of our health promoters for more information at (807) 467-8770.
Q: Do you offer any dentistry services?
A: We offer an oral health program in area communities. Our focus is children’s oral health and diabetic health. Contact the dental hygienist or a health promoter for more information at 807-467-8770.
Q: I am pregnant; do you offer any services for pregnant women?
A: We offer prenatal education, parenting skills, traditional life-cycle teachings, and child nutrition information in the form of workshops, one-on-one appointments and home visits.
Q: I have had unprotected sex, is it possible to book an appointment for HIV testing without anyone knowing?
A: At WNHAC, we take patient privacy very seriously. If you book an appointment with us, only your healthcare provider will know the reason for your visit.
Q: What is a Nurse Practitioner?
A: A Nurse Practitioner, or NP, is a registered nurse with additional education and experience. Also called a Registered Nurse, Extended Class or RN(EC), an NP can order and interpret diagnostic tests, communicate diagnoses, prescribe pharmaceuticals and perform specific procedures that a registered nurse cannot. They take a more wholistic approach, emphasize health promotion as well as illness/injury prevention, and complement rather than replace the care delivered by other health providers.
Q: I think I may have a serious health issue, but I don’t know if it’s an emergency and the clinic is closed. Who can I call?
A: Health Link is a 24-hour, 7-days a week telephone information service. Staffed by registered nurses with the knowledge to provide answers over the phone to health care questions and guide you to the care you need. Call anytime (204) 788-8200 or toll-free 1-888-315-9257.
Q: Do I need a referral from my doctor or nurse practitioner to make an appointment with a diabetes clinician?
A: No referral is needed. Any Anishinaabe person with diabetes or pre-diabetes can access a diabetes provider directly by calling (807) 467-8770 to make an appointment.
Q: Do I have to come into Kenora to see a diabetes clinician?
A: No, our diabetes team also provides regular clinics in Kenora area First Nation communities. Contact your health clinic or community health representative to see when the next diabetes clinic is scheduled in your community.
Q: Am I eligible to participate in a residential program at the Healing Lodge?
A: If you are Anishinaabe, 16 years of age or older, and could benefit from our culture-based healing program, you are eligible to participate in one of our Healing Lodge programs. For more information, call (807) 543-1065.