Waasegiizhig was a healer who lived in this area many years ago. His spirit lives on at Ash Rapids, which is between Lake of the Woods and Shoal Lake, a short distance southwest of the Centre’s head office location.
Nanaandawe’iyewigamig means ‘place of healing’.
Waasegiizhig Nanaandawe’iyewigamig offers primary health care and preventative services combining traditional and contemporary approaches to health and healing. Complementary programs include a residential healing program and hostel accommodation for people accessing hospital services in Kenora.
We provide services in the following areas:
You are a WNHAC owner if you are an Anishinaabe person living in the Kenora area.
As an owner, you can expect to be respected as an Anishinaabe person and to receive services that meet your health needs. You can expect answers to as many questions as you need to fully understand your health situation and the services that are being provided. You can expect to be involved in all decisions affecting your health and your care. You can expect to feel comfortable and safe in our facilities, and with our providers.
As an owner, you also have responsibilities. If you can’t make it to an appointment, please contact the office to reschedule. This will allow another person to access the service. And if your expectations aren’t being met, please tell us so we can address the problem.
Every owner has the right to bring forward any complaints they may have about the services they receive from us. For your information the complaint process is described below. If you have any questions or concerns please contact the Client Services Director, the Executive Director, or the board member for your community.
We prefer to see issues dealt with informally and directly – the person with the concern is invited to express it as it occurs. If that is not possible or does not resolve the matter, issues or concerns may be brought to the Client Services Director as soon as possible (preferably – but not necessarily – in writing). The Client Services Director will work with the complainant and all involved employees to achieve a mutually satisfactory resolution, which will also include steps to prevent any reoccurrence.
The Executive Director is informed about all complaints, and will become involved in the resolution process if necessary or appropriate.
Should complaints not be satisfactorily resolved at the operational level, they may be appealed to the Board of Directors by either party within 30 days.
As a health service provider, Waasegiizhig Nanaandawe’iyewigamig takes client privacy seriously. We are committed to safeguarding the privacy and confidentiality of any personal information we collect.
We only collect information needed for specific purposes. Those purposes relate directly to your health care. Only those employees who need to know particular information about you will have access to that information.
We have established policies and practices that further ensure all client information is kept private and confidential.
Any personal information provided to WNHAC or any information we receive from our health care partners can only be collected, used, or disclosed in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and/or the Personal Health Information Protection Act (PHIPA).
Questions about Waasegiizhig Nanaandawe’iyewigamig privacy policies and practices may be directed to the Client Services Director, who is also the Privacy Officer, or to the Executive Director.